Shipping policy
Shipping Policy – Mère & Moi
At Mère & Moi, we are committed to processing and delivering your orders securely and reliably. Please review our shipping details below before placing your order.
Processing Time
All orders are processed within 1–2 business days (Monday–Friday, excluding holidays) after payment is received.
Orders placed on weekends or holidays will be processed on the next business day.
During peak seasons or promotional periods, processing time may take up to 3 business days.
📍 All orders ship from Phoenix, Arizona, United States.
Shipping Locations
We currently ship within the United States only.
At this time, we do not offer international shipping.
Shipping Methods & Delivery Time
At checkout, you can select from the following options:
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Standard Shipping: 3–7 business days after processing
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Expedited Shipping: 2–3 business days after processing
Delivery times are estimates and may vary due to carrier conditions, weather, or seasonal volume.
Order Tracking
Once your order ships, you will receive a confirmation email with your tracking number.
Tracking information may take 24–48 hours to update with the carrier.
Shipping Restrictions
At this time, we do not ship to:
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P.O. Boxes
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APO / FPO / DPO addresses
If a shipping address cannot be serviced by the carrier, we will contact you to arrange a solution or issue a refund.
Lost, Delayed, or Damaged Packages
If your package arrives damaged or is marked delivered but not received, please contact us within 48 hours at:
Include your order number and clear photos (if damaged) so we can assist you quickly.
Incorrect Shipping Information
Please double-check your shipping address before completing your order.
If an order has already shipped, we are unable to change the address.
Contact Information
If you have any questions about shipping, please contact us:
Mère & Moi
8155 N 23rd Avenue, Suite D
Phoenix, AZ 85021, United States
Email: info@mereandmoi.com