Refund policy
Returns & Refunds – Mère & Moi
At Mère & Moi, your satisfaction is important to us. If you are not completely happy with your purchase, we’re here to help.
Return Eligibility
Returns are accepted under the following conditions:
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Items must be unopened and unused
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Items must be in their original packaging
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Return requests must be made within 30 days of delivery
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Proof of purchase (order number or receipt) is required
For hygiene and safety reasons, opened or used baby products cannot be returned, unless the item is defective or damaged.
Defective or Damaged Items
If your order arrives defective, damaged, or incorrect, please contact us within 48 hours of delivery at:
Please include your order number and clear photos of the issue.
Once confirmed, we will offer either:
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A replacement at no cost, or
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A full refund, based on your preference
How to Start a Return
To initiate a return, please email:
If approved, we will provide:
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A prepaid return shipping label
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Return instructions
Returned items should be sent to:
Mère & Moi
8155 N 23rd Avenue, Suite D
Phoenix, AZ 85021, United States
Important: Returns sent without prior approval may not be accepted.
Non-Returnable Items
For hygiene reasons, we do not accept returns for:
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Opened or used baby products (unless defective)
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Items damaged due to misuse
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Clearance / final sale items
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Gift cards
Refund Processing
Once your return is received and inspected:
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You will be notified of approval or rejection
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Approved refunds are issued to your original payment method within 10 business days
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Bank and card processing times may vary
If more than 15 business days have passed since approval and you have not received your refund, please contact:
Contact Information
For all return and refund inquiries, contact:
Mère & Moi
8155 N 23rd Avenue, Suite D
Phoenix, AZ 85021, United States
Email: info@mereandmoi.com