Refund policy
At Mère & Moi, your satisfaction is important to us. If you are not completely happy with your purchase, we want to make it right. Please contact us first.
Return Window
Return requests must be submitted within 14 days of purchase. Returns requested after this period will not be accepted.
Return Conditions
We accept returns if items meet the following conditions:
- Items are unused and in original condition
- Packaging is unopened
- Proof of purchase (order number) is provided
- Items are not final sale or clearance products
Hygiene & Safety Exception
Due to health and safety regulations, opened or used baby products cannot be returned, unless the item is defective or damaged. This includes all muslin products once removed from packaging.
Defective or Damaged Items
If your order arrives defective or damaged, contact us within 14 days at:
📧 info@mereandmoi.com
Include:
- Order number
- Photos of the defect/damage
We will replace or refund the item at no cost.
How to Request a Return
Email us at: 📧 info@mereandmoi.com
Include your order number and reason for return. Once we approve your return request, we'll provide return instructions.
Return Shipping
- Defective or damaged items: We provide a prepaid return label
- Regular returns: Customer is responsible for return shipping costs
Return Address
Mère & Moi
8155 N 24th Avenue, Suite D
Phoenix, AZ 85021
United States
Returns sent without prior approval will not be accepted.
Refund Processing
- Approved refunds are issued within 7–10 business days of receiving and inspecting returned items
- Refunds are credited to your original payment method
- Bank and card processing times may vary (typically 3–5 additional business days)
What We Don't Accept
- Opened or used baby products (unless defective)
- Items damaged due to misuse or neglect
- Final sale or clearance items
- Gift cards
Still Have Questions?
Contact us at: 📧 info@mereandmoi.com
We're here to help.